Customer Privacy Notice 

 

Northwestern Mutual
Northwestern Long Term Care Insurance Company
Northwestern Mutual Investment Services, LLC (NMIS)
Northwestern Mutual Wealth Management Company

Northwestern Mutual

Commitment to Privacy

At Northwestern Mutual, your privacy is important to us. We want you to know that:

  • We do not sell or rent to anyone the information you have entrusted to us;
  • We do not share your personal information with non-affiliated companies who want to market their products or services to you (except at your request or with your consent);
  • We do not offer an opportunity for you to prevent or "opt-out" of information sharing since we only share personal information with others as allowed by law; and
  • You do not need to contact us to benefit from our privacy protections.

To help you understand how we protect your personal information, this notice describes our current privacy policy and practices. We will advise you of our privacy policy and practices at least once a year, as required by law.

Our Security Standards
We have high security standards to keep the information we have about you safe. We maintain strict control over access to your information. The only employees who are permitted to access your information are those with a business need to know. Our standards to safeguard this type of information meet or exceed the requirements of federal and state law.

Information We May Collect and Use
So that we can provide our products and services to you, we must collect personal information. The type of information we collect depends on the products and services you are interested in and whether you are the proposed insured. For example, we may collect your name, address, and telephone number. And we may collect other information such as your health, financial, and employment history. We may also collect information to confirm your identity.

We may gather information about you from sources such as:

  • Applications or claim forms, and required medical exams or tests;
  • Written, electronic, telephone and other communications from you;
  • Medical providers, consumer reporting agencies, and other companies with whom you do business;
  • Your transactions with us and others, such as policy, payment and claim information.

We collect most information at the time of application or claim. However, we may need more information if you request a change to your contract or other service.

In some cases, we may use an insurance support organization or an investigative consumer agency to collect information that we need. They may keep a copy of their report to us. They may also share its contents with others for whom they perform such services. These disclosures are made only as allowed by law and with appropriate authorization from you.

Confidentiality of Medical Information
You may have a special concern about the privacy of your medical information. We do not sell or rent to anyone your medical information; nor do we disclose it to others for marketing purposes. We only use and share personally identifiable medical information for the following purposes:

  • to underwrite insurance;
  • to administer your policy or claim; and
  • for other purposes as allowed by law, such as in response to legal process.

Information We May Disclose
We work hard to protect the information we have about you, but sometimes it is necessary for us to share your information with others. We may share personal information we have about you as allowed by law. For example, we may share your information with third parties that perform services for us. In addition, your Northwestern Mutual Financial Representative,* and others assisting your Financial Representative, have access to the information that they need to provide service to you. They may also use this information to advise you of other financial products and services offered by the Northwestern Mutual family of companies.

We may work with outside firms to help us develop our marketing approaches. We may share with such firms certain identifying and non-medical transaction information, as described above. We also may share this type of information within the Northwestern Mutual family of companies. This helps us to provide you with better service. This also makes it possible for us to advise you of other financial products and services we offer to meet your needs. We may do this as allowed by law.

When we hire other parties to help us conduct our business, we require them to protect your personal information. Further, we do not permit them to use or share your personal information for any purpose other than the work they are doing on our behalf or as required by law.

We treat the information of our current and former customers in the same manner.

Generally, you have the right to review personal information we have about you. You must request this in writing. We may charge you for copies of records you request. We will not make available information we have collected in connection with or in anticipation of a claim or legal proceeding. If you believe that any of our records are not correct, you may notify us in writing of any corrections you believe should be made. If you have questions about accessing or correcting your information, please direct them to the address provided below.

This notice applies to The Northwestern Mutual Life Insurance Company and its Financial Representatives. The notice also applies to Northwestern Mutual Investment Services, LLC, which is a registered broker-dealer, and Northwestern Mutual Series Fund, Inc., which is a registered investment company, with respect to their activities of making available the variable contracts of Northwestern Mutual, and this notice applies to the following separate accounts of The Northwestern Mutual Life Insurance Company: Northwestern Mutual Variable Life Account, Northwestern Mutual Variable Life Account II, NML Variable Annuity Account A, NML Variable Annuity Account B, and NML Variable Annuity Account C. If you have a relationship with additional Northwestern Mutual affiliated companies, you may receive privacy notices from them.

*Northwestern Mutual Financial Representatives are individuals authorized to sell for The Northwestern Mutual Life Insurance Company.

Direct inquiries to: Privacy Notice—Northwestern Mutual, 720 East Wisconsin Avenue, Milwaukee, WI 53202.

50-0142 (0201) (REV 0310)

Northwestern Long Term Care Insurance Company

Commitment to Privacy of Your Financial Information

At Northwestern Long Term Care Insurance Company ("NLTC"), your privacy is important to us. We want you to know that:

  • We do not sell or rent to anyone the information you have entrusted to us;
  • We do not share your personal information with companies who want to market their products or services to you (except at your request or with your authorization);
  • You do not need to contact us to benefit from our privacy protections.

To help you understand how we protect your financial information, this notice describes our current privacy policy and practices. We will advise you of our privacy policy and practices relating to your financial information at least once a year, as required by law.

Our Security Standards
We have high security standards to keep the information we have about you safe. We maintain strict control over access to your information. The only employees who are permitted to access your information are those with a business need to know. Our standards to safeguard this type of information meet or exceed the requirements of federal and state law.

Information We May Collect and Use
So that we can provide our products and services to you, we must collect personal information. For example, we may collect your name, address, and telephone number. And we may collect other information such as your health, financial, and employment history. We may also collect information to confirm your identity.

We may gather information about you from sources such as:

  • Applications or claim forms, and required medical exams or tests;
  • Written, electronic, telephone and other communications from you;
  • Medical providers, consumer reporting agencies, and other companies with whom you do business;
  • Your transactions with us, such as policy, payment and claim information.

We collect most information at the time of application or claim. However, we may need more information if you request a change to your contract or other service.

Confidentiality of Medical Information
You may have a special concern about the privacy of your medical information. We do not sell or rent to anyone your medical information; nor do we disclose it to others for marketing purposes. We only use and share personally identifiable medical information for the following purposes:

  • to underwrite insurance and make eligibility, risk rating, and policy issuance determinations;
  • to administer your policy or claim and determine or fulfill responsibility for coverage and provision of benefits; and
  • for other purposes as allowed by law, such as in response to legal process.

Our separate Notice of Privacy Practices describes how we collect, use and share your medical information. If you would like a copy of this notice, please contact our Privacy Official at Northwestern Long Term Care Insurance Company, 720 East Wisconsin Avenue, Milwaukee, WI 53202, 414-661-2510.

Information We May Disclose
In order to provide you with the quality service you expect, sometimes it is necessary for us to share your information with others. We may share personal information we have about you as allowed by law. For example, we may share your information with third parties that perform services for us. In addition, your Northwestern Mutual Financial Representative* and others assisting your Financial Representative have access to the information that they need to provide service to you. With your permission, they may also use this information to advise you of additional financial products and services offered by the Northwestern Mutual family of companies.

When we hire other parties to help us conduct our business, we require them to protect your personal information. Further, we do not permit them to use or share your personal information for any purpose other than the work they are doing on our behalf or as required by law.

We treat the information of our current and former customers in the same manner.

Generally, you have the right to review information we have about you. We may charge you for copies of records you request. We will not make available information we have collected in connection with or in anticipation of a legal proceeding. If you believe that any of our records are not correct, you may notify us in writing of any corrections you believe should be made. If you have questions about accessing or correcting your information, please direct them to the address provided below.

This notice applies to The Northwestern Long Term Care Insurance Company and its Financial Representatives. If you have a relationship with The Northwestern Mutual Life Insurance Company or affiliated companies (such as Northwestern Mutual Investment Services, LLC and Northwestern Mutual Series Fund, Inc.), you may receive additional privacy notices from them.

* Northwestern Mutual Financial Representatives are individuals authorized to sell for Northwestern Long Term Care Insurance Company.

Direct inquiries to: Privacy Notice — Northwestern Long Term Care, 720 East Wisconsin Avenue, Milwaukee, WI 53202.

(REV 0308)

Northwestern Mutual Investment Services, LLC and
Northwestern Mutual Wealth Management Company

At Northwestern Mutual Investment Services, LLC (NMIS), and Northwestern Mutual Wealth Management Company (NMWMC)your privacy is important to us. We want you to know that:

  • We do not sell or rent to anyone the information you have entrusted to us;
  • We do not share your personal information with non-affiliated companies who want to market their products or services to you (except at your request or with your consent);
  • We do not offer an opportunity for you to prevent or “opt-out” of information sharing since we only share personal information with others as allowed by law; and
  • You do not need to contact us to benefit from our privacy protections.

To help you understand how we protect information about you, this notice describes our current privacy policy and practices. Throughout the continuation of our relationship with you we will provide notice of our privacy policy and practices at least once annually, as required by law.

Security of Personal Information

Northwestern Mutual Investment Services, LLC (NMIS) and Northwestern Mutual Wealth Management Company (NMWMC) have and maintain strict policies and procedures to protect information about you during all stages of our relationship with you. In addition, we maintain physical, electronic, and procedural safeguards that comply with applicable standards to protect your personal information. Access to personal information by employees and other representatives is restricted to those individuals who have a business need for such information.

Information We May Collect and Use

We collect personal information about you in order to provide, administer and service financial products and services, including trust services, investment management services, financial planning, stocks, bonds and mutual funds. For example, we may gather information from you on applications or other forms, electronically, by telephone, or in writing. This may include information such as your name, address, Social Security number, assets, income, and information to confirm your identity. We may also collect from other sources, such as consumer reporting agencies, information about your credit-worthiness and credit history (NMIS may obtain and share consumer credit reports about you as you have authorized). Finally we may gather information from your transactions with us and our affiliated companies within the Northwestern Mutual family, such as your account balance and payment history.

Information We May Disclose

We regard all of your personal information as confidential. However, in the course of conducting our business, there are circumstances in which we may use and disclose to other parties the information described above. We may do this only as permitted by law.

For example, we may share the information we collect with third parties who are under contract to perform account servicing for us, such as clearing brokers and vendors providing data processing or transaction processing. We also may disclose this information to other third parties, as permitted by law, such as a regulator during the course of an examination, or as necessary to protect our rights.

Such information may be used by your financial representative and by any company within the Northwestern Mutual family to provide, review and service your account. Your financial representative may also use this information to advise you of additional financial products and services offered by companies of the Northwestern Mutual family.

We may work with outside firms to help us develop our marketing approaches. We may share with such firms certain identification and transaction information, as described above. We also may share this type of information within the Northwestern Mutual family of companies to provide you with better service. This also makes it possible for us to advise you of other financial products and services the companies of the Northwestern Mutual family have to offer, to meet your needs. We may do this as allowed by law.

When we hire other parties to help us conduct our business, we require them to protect your personal information. Furthermore, we do not permit them to use or share your personal information for any purpose other than the work they are doing on our behalf or as required by law.

We will continue to limit disclosures of your personal information even if our relationship with you ends. This will be done in accordance with our stated privacy policy. Direct inquiries to: Privacy Notice — NMIS/NMWMC, 611 East Wisconsin Avenue, Milwaukee, WI 53202.

(REV 0910)

Additional Information 
Northwestern Long Term Care Insurance Company