Below are a few of the common billing questions typically received from policyowners.
I received an "Urgent Notice" What does this mean?
We will send you an Urgent Notice if we don't receive a check from you within 10 days of the due date.
Why are there changes to my bill amount?
The amount of your bill may change because:
Paying premiums keeps your long-term care policy in force and ensures that you will continue to receive the protection and peace of mind you planned.
Ways to Pay Your Premium
Northwestern Mutual, acting as a service provider for Northwestern Long Term Care Insurance Company, offers three ways to pay your long-term care premiums.
Automatic withdrawal or Electronic Funds Transfer (EFT)
Automatic withdrawal is the quickest, most convenient way to pay your premiums.
Northwestern Mutual sends you a billing notice in the mail. If you have several policies with Northwestern Mutual, you can have them placed on one bill using a Billing/Payment Account Plus.
Note: A separate Billing/Payment Account is required for variable products and annuity products.
Electronic Payment Services
Not to be confused with EFT, these refer to outside electronic bill payment services such as MSMoney, Quicken or your bank. Northwestern Mutual still bills you directly, but you instruct the outside service to pay the bill. An electronic payment service arrangement is an agreement between you and the provider of the service. You are responsible for coordinating the payment amount, date and payee with the service.
Tip: When paying through an electronic payment service, use your Billing/Payment Account or policy number. If the service does not ask you to enter your first and last name separately, enter your last name first.
When You Don't Pay Your Premiums
If your premium payments are not automatically withdrawn from your bank account, Northwestern Mutual should receive payment by the due date on your bill. If your policy lapses due to nonpayment, you have up to one year from the date to which premiums were paid to reinstate the policy.
Changing Bank Names/Payment Date
To change the date the premium is automatically withdrawn from your bank, or to let us know you have changed banks:
To change the payment date, you will need to provide:
To change the bank where payments are withdrawn:
With an Billing/Payment Account you can:
Note: A separate account is required for variable products and annuity products.
*A variable Insurance Service Account cannot accumulate surplus and therefore cannot earn interest.
To sign up for an Billing/Payment Account Plus:
If you're asking yourself questions like:
Contact the Northwestern Long-Term Care Claims Administration Office at 1-800-748-9493. Our staff will answer your questions and assist you with all aspects of claims management.