Northwestern Mutual's approach to the coronavirus (COVID-19) Find out more ›

Your Financial Security Is Our Top Priority

As our country continues to navigate and respond to the coronavirus, we wanted to share how we are approaching it here at Northwestern Mutual.

Northwestern Mutual Skyline

First, we want to assure you that Northwestern Mutual is strong, prepared and ready for whatever comes our way. Your financial security is our top priority; we're here to help you through whatever you need.

And while many things are in question, our financial stability is not one of them. We have the highest financial strength ratings of any life insurer from all major rating agencies.1 This strength gives us the confidence to face any volatility that comes our way. In over 160 years, we've stood strong through it all. This is what we plan for.

As part of our community support, our foundation is providing $1.5 million to support the continuation of critical services — food, medical care and supplies — to individuals and families impacted by the coronavirus pandemic. Learn more

We're here to serve you

You can access your accounts 24 hours a day via our mobile app or on Northwesternmutual.com. Here you'll find quick and easy ways to access your information, review product details, securely share documents with your financial professional and pay bills.

Northwestern Mutual account website examples on various devices

Need to register for account access? Follow these steps:

  1. Click here to register.
  2. Have your policy or account number handy, as well as your Social Security or Tax ID number.
  3. Follow the instructions, and you'll be all set in no time.

You can also download our Mobile App:

60–Day Grace Period

We know that this is a difficult time for many people, and we're here to help. If you're experiencing financial hardship due to COVID–19, you can defer your insurance premium payment up to 60 days after its due date, without the risk of losing your benefits.2 Any valid claims made during this grace period will be paid. Your policy notice will reflect your regular due date, but you will still have the option of using the 60–day extension.

This grace period is effective March 1, 2020 and applies to individual and group policies for the following products: Individual Whole Life, Term, and DI (including DOE, Buyout, and Key Person), Group Life, Group DI. The extension does not apply to policies that already have a grace period of 60 days or more. We will also comply with any state requirements to extend this period longer, and we'll continue to monitor the situation and reassess as needed.

Please contact your financial advisor for more information and to discuss your options. You can also call Northwestern Mutual at 866-950-4644 Monday—Friday, 7am—6pm CT.


Our Local Offices Could Experience
an Interruption in Normal Business Operations

Please contact your financial representative with any questions, service requests or confirmation of office closures. If you are unable to reach our local office and require immediate assistance, please call 866-950-4644 for policy owner services, trading or other investment-related inquiries, and we will be able to assist you. As the spread of COVID–19 continues to impact and disrupt daily life, know that we are concerned about the health and public safety impact to your well—being and financial affairs. Be assured that Northwestern Mutual is diligently prepared for this situation and is taking appropriate steps as needed to continue servicing your financial needs during this crisis.

Recognizing that many clients have specific questions or needs, our teams are ready to help — and we thank you, in advance, for your patience while we respond to a higher—than—normal volume of inquiries.

Communication by mail

Please refrain from submitting correspondence or checks to your local office. If you need to send documents to your financial representative or advisor, please use email or electronic funds transmittals (EFTs). Contact your representative for assistance with setting up an EFT. In the event that you are unable to send materials by email or electronically, please use the mailing address below.

For non–investment materials:
Please send all correspondence, with the exception of investment checks made payable to Pershing, to Northwestern Mutual headquarters:

Northwestern Mutual
P.O. Box 2958
Milwaukee WI 53201

For investment materials:
Investment related checks can be sent directly to Pershing. Always include the Pershing account number, found on this statement, on the face of each check and any supporting documents:

Non–Retirement Checks — Regular Mail
Pershing LLC
P.O Box 382121
Pittsburgh, PA 15250-8121

Non–Retirement Checks — Express/Tracked Mail
Pershing LLC
Attn: 382121
500 Ross Street 154–190455
Pittsburgh, PA 15262–190001

Retirement Account Contributions — Regular & Express/Tracked Mail
Pershing LLC
400 South Hope Street Suite 500
Los Angeles, CA 90071

Rollover/IRA Contribution Checks — Regular Mail
Pershing LLC
P.O Box 382084
Pittsburgh, PA 15250–8084

Rollover Checks — Express/Tracked Mail
Pershing LLC
Attn: 382084
500 Ross Street 154–0455
Pittsburgh, PA 15262–0001

Our Expert Perspective

We know things are changing rapidly. Our financial professionals are here for you and our experts are monitoring the situation closely. If you'd like to learn more, we've collected the most recent thinking in our Life and Money section.

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