Northwestern Mutual



Request a copy of your Policy

To request a copy of your Disability Insurance Policy, please call 1-800-748-9493.

  • Forms
  • FAQs

Forms

The Customer Service Center is intended to provide general information about Northwestern Mutual insurance policies and annuities, and does not modify policy or contract provisions in any way. Any change to a policy or annuity may have tax or financial consequences. As always, your Northwestern Mutual Financial Representative can answer your questions and provide you with service for all of your policies.

FAQs

Access Online Account Information

Northwestern Mutual online account access is available for the following types of policies/accounts:

  • Life insurance
  • Disability insurance
  • Annuity contracts
  • Variable annuity contracts

Register for Online Access to Your Accounts
Register now so you can access your accounts at your convenience.

You will need to have a product number in hand to register. This includes one of the following – insurance policy number, annuity contract number or insurance service account number.

Premium Payments

Paying premiums keeps your disability income policy in force and ensures you will continue to receive the protection your policy offers.

Ways to Pay Your Premiums
Northwestern Mutual offers three easy ways to pay your disability income insurance premiums.

  • Automatic withdrawal
    Automatic withdrawal, often called Electronic Funds Transfer (EFT), is the quickest, most convenient way to pay your premiums. Just tell us what checking or savings account you want the money to come from, and how often you want to pay. You can pay your premiums monthly, quarterly, every six months or once a year. To pay by automatic withdrawal, log on to ‘Access Your Accounts,’ select ‘Billing Account,’ and complete the Automatic EFT Payments Form. You must have a Billing/Payment Account in order to make payments via Automatic withdrawal.
     
  • Direct billing
    Northwestern Mutual sends you a billing notice in the mail. If you have several policies with Northwestern Mutual, you can have them all placed on one bill using a Billing/Payment Account.
     
  • Electronic Payment Services
    Not to be confused with EFT, these are outside electronic bill payment services such as MSMoney, Quicken or your bank. Northwestern Mutual still bills you directly, but you instruct the outside service to pay. An electronic payment service arrangement is an agreement between you and the provider of the service. Unlike EFT, where Northwestern Mutual draws the amount for the payment on the day it is due, you are responsible for coordinating the payment amount, date and payee with the service.

Request Technical Support

What should I do if I can't remember my user id or password?
Call us toll-free at 1-800-388-8123, press 1, 7 a.m. to 6 p.m. CT, Monday through Friday. Upon verifying contract information, we can give you the user id, and provide you with a new, temporary password. The next time you access your policy information enter the temporary password and change it immediately to a new password.

You can also reset your password online.

What will happen if I enter the wrong password?
For security reasons, after three tries you will be locked out of your account. Please try again later. Your password is case sensitive. Enter your password exactly the way you saved it with the correct upper and lower case letters. Check to see if you have activated your CAPS LOCK key. Turn off CAPS LOCK and enter your password again.

How do I clear incorrect login information from the system?
Your browser may have cached (stored on your hard drive) the incorrect information and is not sending your new information to the server. Close your browser and disconnect from your Internet Service Provider. Wait about ten seconds and reconnect to the Internet. Open your browser and go back to the site. Reenter your login information.
 
Why do I get these error messages?

"We are unable to display your policy values at this time."
Customers who come to our site from a bookmark will sometimes get this message. A connection has failed in relation to the bookmark. Enter in the address field of your browser the URL for our site instead of using the bookmark.

 "We are unable to provide you with contract information."
This message displays when someone other than the owner of a policy attempts to view policy information. If you are the payer or the insured of a policy but not the owner, you will not be given access to the policy information.

Why can't I view my policy statements after I've logged in?
To view policy statements, you will need the free  Adobe Acrobat Reader®. Adobe, the Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated.

What can I do to see all of my values when I print my statement?
If you print your statement and the right-hand side of the page has missing values, there is a simple change you can make to your system to resolve this. Within your operating system, select a display setting of at least 800 x 600 pixels. Browse to your statement and select File and Print within your browser's menu at the top of the page. Next, change the print orientation to Landscape and your statement will print correctly.

Submit a Disability Benefit Claim

If you have become disabled due to an accident or illness, you may be eligible for benefits from your disability income insurance policy.

To notify Northwestern Mutual of a disability:

  • Complete the File a Disability Claim form
    or
  • Call Northwestern Mutual at 800-748-9493, ext. 6612016, 7:00 AM to 5:30 PM CT, Monday through Friday

We will mail you a personalized claim kit within two business days of receiving your notification of disability. The kit contains forms and instructions you will need to file your claim.

If you also have the waiver of premium benefit on your life insurance or annuity and IRA policies, one notification begins the claim process for both your disability income insurance and the waiver of premium benefit.

Premiums Payments During the Claim Process
In order to protect your policy rights, you should continue to pay premiums on all of your Northwestern Mutual policies until your disability claim is approved.

After your claim has been approved, we will refund any premiums paid on your disability insurance policy back to the date of disability as determined during the review of your claim.

These premiums will be refunded to the premium payer.

Note: You will not have to pay premiums on your disability insurance policy while you are receiving benefits from the policy.

Submit a Waiver of Premium Claim

If you have been disabled for at least six months due to an accident or illness, and you purchased the waiver of premium benefit on any of your life insurance or annuity policies, you may be able to suspend payment of your premiums on these policies.

To notify Northwestern Mutual of a disability,

  • Complete the File a Disability Claim form
    or
  • Call Northwestern Mutual at 800-748-9493, ext. 6612016, 7:00 AM to 5:30 PM CT, Monday through Friday

We will mail you a personalized claim kit within two business days of receiving your notification of disability. The kit contains forms and instructions you will need to file your claim.

If you also have disability policies, one notification begins the claim process for both your disability income insurance and the waiver of premium benefit.

Premiums Payments During the Claim Process
In order to protect your policy rights, you should continue to pay premiums on all of your Northwestern Mutual policies until your disability claim is approved.

After your claim has been approved, we will refund any premiums paid on any insurance policies with the waiver benefit back to the date of disability as determined during the review of your claim.

These premiums will be refunded to the premium payer.

Contact Northwestern Mutual

  • Personal Insurance & Investments:

    1-866-950-4644

  • Business Insurance:

    1-888-244-2295

We are available 7:00 am to 6:00 pm, central time, Monday through Friday (excluding holidays).